Job title: Application Support Engineer (Lvl 2)
Job type: Permanent
Salary: €40,000 - €50,000
Role Location: Athens, Greece (hybrid 3 days per week onsite)

The Company

I'm working with a fast-growing company in the travel technology space, helping process millions of tickets annually and helping travel operators optimise pricing, capacity, and demand forecasting across routes, seasons, and channels.

Role and Responsibilities

The Application Support Engineer will play a critical role in ensuring the stability, reliability, and performance of business-critical applications and production systems.

This is a hands-on Level 2 support position focused on investigating and resolving escalated technical issues, improving application performance, and supporting ongoing operations. You’ll act as a technical escalation point for Level 1 support while collaborating closely with Engineering and DevOps teams to identify root causes and implement long-term solutions.

You’ll also support the development of junior team members, contribute to improving support processes, and help ensure the smooth operation of applications and services across the platform.

Job Requirements

• 2+ years of experience in Application Support, Production Support, or a similar technical operations role.

• Proven coding and scripting experience using Python, Bash, or similar languages.

• Hands-on experience with SQL, database query analysis, and performance optimisation.

• Strong understanding of software troubleshooting, including APIs, databases, and system integrations.

• Experience investigating application issues using logs, monitoring, and observability tools.

• Familiarity with incident management processes and ITIL concepts.

• Experience working with Engineering, DevOps, and other technical teams to resolve complex issues.

• Previous experience mentoring junior team members or supporting their professional development.

• Strong communication skills and the ability to collaborate with technical and non-technical stakeholders.

• Ability to work effectively in a structured, fast-paced, and operationally focused environment.

Preferred Skills

• Experience in people management or leading small teams.

• Exposure to DevOps environments, CI/CD pipelines, containerised applications, and cloud infrastructure.

• Familiarity with monitoring, logging, and observability tools such as Grafana, Prometheus, Kibana, and Elasticsearch.

• Experience supporting enterprise-grade or high-availability applications and systems.

• Experience with automation, scripting, and process improvement initiatives.

Benefits

• Competitive salary package.

• High-impact role with ownership over system reliability and resilience.

• Opportunity to work on mission-critical, security-first platforms.

• Exposure to modern cloud and automation technologies.

• Collaborative, high-performing engineering environment.

Accessibility Statement

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We make an active choice to be inclusive towards everyone every day. Please let us know if you require any accessibility adjustments through the application or interview process.

Our Commitment to Diversity, Equity, and Inclusion

Signify’s mission is to empower every person, regardless of their background or circumstances, with an equitable chance to achieve the careers they deserve. Building a diverse future, one placement at a time. Check out our DE&I page here.