London

About Us    Are you ready to join a multi-award-winning company? Signify Technology has rapidly evolved into a global talent agency with offices in London, Los Angeles, and Austin.  We’re looking for a Contractor Care Specialist to become an integral part of our growing London team. In this role, you’ll support our expanding network of contractors and consultants, helping us uphold our reputation as the leading technology talent agency in functional programming.    As an APSCo-accredited company, diversity and inclusion are at the heart of everything we do. Our mission is simple: to empower every individual -regardless of background-to achieve their career aspirations    About the Role  As our Contractor Care Specialist, you’ll be the go-to person for all contractor needs—ensuring they have a smooth, positive, and rewarding experience throughout their journey with Signify. You’ll collaborate across teams to deliver efficient service and foster lasting relationships that drive satisfaction and loyalty.    Key responsibilities  Take initiative to develop strong, trusted relationships with contractors from onboarding through assignment completion, helping to shape best practices as the first person in this role.  Act as the primary point of contact for all contractor queries, ensuring timely and professional responses on matters such as contracts, payments, and compliance.  Partner with internal teams -including sales, Payroll, and Compliance - to deliver a seamless contractor experience.  Proactively monitor contractor satisfaction and address any issues before they escalate.  Support engagement and retention initiatives to strengthen contractor relationships and foster loyalty.  Maintain accurate, up-to-date records within our CRM and internal systems.    About You  Experience in contractor care, recruitment operations, or a similar people-focused role within an agency or staffing environment.  Strong client-facing skills with the ability to build rapport and trust quickly.  Excellent communication and interpersonal skills, with a genuine passion for helping others.  Highly organised with exceptional attention to detail and follow-through.  A proactive problem-solver with a customer-first mindset.  Comfortable thriving in a fast-paced, high-performing environment.      Benefits:  🏡 Flexible working structure – hybrid setup of 2 days working-from-home, flexible hours, and 3pm early finish Fridays.  🌴 Generous time-off – 25 days of annual leave that increases by 1 day per work anniversary (up to 10 years), your birthday off, Christmas office closure, and wellness days when we hit company milestones.  💪 Private Medical Insurance – includes private GP access, annual dental, vision, and hearing reimbursement, and up to 50% off selected gyms.  🧠 Employee Assistance Programme (EAP) - access to mental health support, therapy, and professional advice for personal matters, such as financial concerns.  💷 Pension scheme – 5% employee contribution matched by Signify with salary sacrifice options to boost your savings.  💰 Uncapped commission for Sales and performance-based rewards that truly recognise your success.  🌍 Paid sabbatical every 5 years - take up to 2 months to travel, study, or recharge.  👶 Inclusive family support - 6 months fully paid maternity leave and 1 month fully paid paternity leave, inclusive of adoption and surrogacy leave.  🛡️ Life insurance (4x base salary) and Critical illness cover (2x base salary).  🚴 ♀️ Eco-friendly commuting - Ride to Work Scheme and Electric Vehicle Scheme.  📚 Learning & Development - annual learning allowance, funding for professional accreditations and global conferences, and access to advanced professional training.  ✈️ Travel insurance – covers both work and personal trips.  🏖️ Annual Incentive Trip for top performers - destinations have included Mykonos, Mexico, and the Bahamas.  🎉 Quarterly socials – explore new venues and experiences together: crazy golf, yoga, shuffleboard and more.    • Recruitment Agency of the Year – 35–49 Employees (2025)  • Best Recruitment Company to Work For (2024)  • Sunday Times – Best Places to Work (2024)  • Best Places to Work in Tech (2023)  • Best Places for Wellbeing (2023)  • Leader of the Year (Agency) (2022)  • Most Inspiring Recruitment Agency Leader (2022)  • Diversity and Inclusion Champion (2022)  • APSCo Embrace Award (2021)  • Agency of the Year (2021)  • Best Place to Work (2021)  • CEO of the Year (2021)  • Agency of the Year (2020)  • International Business of the Year (2020)  • Best New Agency (2019) 

Are you ready to join a multi-award-winning company? Signify Technology has rapidly evolved into a global talent agency with offices in London, Los Angeles, and Austin.    The opportunity  Reporting directly to the Director of London, this is a pivotal role at the heart of our growth journey. You’ll lead from the front - shaping commercial strategy, driving sales performance, and empowering consultants to deliver exceptional results.    You’ll bring structure, energy, and inspiration to the sales floor - setting clear KPIs, creating accountability, and ensuring every consultant has the tools, direction, and confidence to win. You’ll also play a key role in mapping and expanding our customer base across Europe, helping us grow existing accounts and open up new markets.    What You’ll Do  Lead the charge on sales performance across contract recruitment, working closely with the Director to plan and execute our commercial roadmap.  Set clear KPIs and drive a culture of accountability, growth, and delivery across the sales floor.  Coach, develop, and empower a high-performing team of 10+ senior consultants, bringing fresh ideas, motivation, and structure to every desk.  Work with consultants to win new customers, expand existing accounts, and map client opportunities across Europe.  Collaborate with the CRO and senior leadership to drive NFI growth across both contract and perm teams.  Bring ideas to life - from sales campaigns to market expansion initiatives, with a creative, data-led, and commercial mindset.  Leverage international experience - US to EU knowledge (advantageous) - to support strategic projects and cross-border growth.    What We’re Looking For  Proven success in contract recruitment, ideally with leadership or mentoring experience  Strong commercial and strategic acumen — able to translate vision into action  Confidence in setting KPIs, managing performance, and coaching teams to deliver  Experience in European markets (US to EU background a plus)  A collaborative, energetic leader who thrives in a fast-paced, high-performance environment    Why Join Signify?  Be part of a business on a mission - with a clear five-year plan and the ambition to match  Work directly with senior leadership and shape the next chapter of our story  Lead an empowered, entrepreneurial team with autonomy and trust  Enjoy a high-performance culture built on collaboration, innovation, and reward    Benefits:  🏡 Flexible working structure – hybrid setup of 2 days working-from-home, flexible hours, and 3pm early finish Fridays.  🌴 Generous time-off – 25 days of annual leave that increases by 1 day per work anniversary (up to 10 years), your birthday off, Christmas office closure, and wellness days when we hit company milestones.  💪 Private Medical Insurance – includes private GP access, annual dental, vision, and hearing reimbursement, and up to 50% off selected gyms.  🧠 Employee Assistance Programme (EAP) - access to mental health support, therapy, and professional advice for personal matters, such as financial concerns.  💷 Pension scheme – 5% employee contribution matched by Signify with salary sacrifice options to boost your savings.  💰 Uncapped commission for Sales and performance-based rewards that truly recognise your success.  🌍 Paid sabbatical every 5 years - take up to 2 months to travel, study, or recharge.  👶 Inclusive family support - 6 months fully paid maternity leave and 1 month fully paid paternity leave, inclusive of adoption and surrogacy leave.  🛡️ Life insurance (4x base salary) and Critical illness cover (2x base salary).  🚴 ♀️ Eco-friendly commuting - Ride to Work Scheme and Electric Vehicle Scheme.  📚 Learning & Development - annual learning allowance, funding for professional accreditations and global conferences, and access to advanced professional training.  ✈️ Travel insurance – covers both work and personal trips.  🏖️ Annual Incentive Trip for top performers - destinations have included Mykonos, Mexico, and the Bahamas.  🎉 Quarterly socials – explore new venues and experiences together: crazy golf, yoga, shuffleboard and more.    • Recruitment Agency of the Year – 35–49 Employees (2025)  • Best Recruitment Company to Work For (2024)  • Sunday Times – Best Places to Work (2024)  • Best Places to Work in Tech (2023)  • Best Places for Wellbeing (2023)  • Leader of the Year (Agency) (2022)  • Most Inspiring Recruitment Agency Leader (2022)  • Diversity and Inclusion Champion (2022)  • APSCo Embrace Award (2021)  • Agency of the Year (2021)  • Best Place to Work (2021)  • CEO of the Year (2021)  • Agency of the Year (2020)  • International Business of the Year (2020)  • Best New Agency (2019)