Job title: Technical Support Engineer | Amazon Connect
Job type: Outside IR35 Contract
Contract Length: 6 Months (Likely Extension)
Rate: £250-£300 per day
Role Location: Hybrid Remote (Telford/Glasgow)
The company: IT Consultancy on Government Project
Role and Responsibilities:
- Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing.
- Maintain and update configuration settings in Amazon Connect and associated telephony systems.
- Support integration with CRM platforms such as Pega and third-party tools.
- Monitor system performance and conduct root cause analysis for recurring issues.
- Participate in incident bridge calls (P1/P2) and provide technical input.
- Document solutions and update knowledge base articles.
Job Requirements:
- Knowledge of AWS services and contact center architecture.
- Experience with call flow design and troubleshooting.
- Familiarity with network diagnostics and voice quality monitoring tools.
- Ability to script and automate routine tasks using Python or PowerShell.
Accessibility Statement:
Read and apply for this role in the way that works for you by using our Recite Me assistive technology tool. Click the circle at the bottom right side of the screen and select your preferences.
We make an active choice to be inclusive towards everyone every day.? Please let us know if you require any accessibility adjustments through the application or interview process.
Our Commitment to Diversity, Equity, and Inclusion:
Signify’s mission is to empower every person, regardless of their background or?circumstances, with an equitable chance to achieve the careers?they deserve. Building a diverse future, one placement at a?time. Check out our DE&I page here
