Job title: ServiceNow Business Analyst
Contract Length: 12 months
Role Location: Brussels, Belgium
Client Industry: Public Sector / Enterprise Technology (to be confirmed)
Role and Responsibilities:
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Act as the liaison between business stakeholders and technical delivery teams across ServiceNow initiatives
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Gather, analyse, and document business, functional, and non-functional requirements
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Support and enhance ServiceNow Hardware Asset Management (HAM) processes across the full asset lifecycle
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Analyse large datasets to identify data enrichment, optimisation, and reporting opportunities
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Define complex business processes and workflows for development teams
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Facilitate requirements workshops, sprint demos, and training sessions
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Produce high-quality documentation, including user guides and process diagrams
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Support troubleshooting activities and root-cause analysis in complex environments
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Work collaboratively within Agile delivery teams using tools such as JIRA
Job Requirements:
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3+ years’ experience working as a Business Analyst, with at least 1 year on ServiceNow implementations
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Strong experience in Hardware Asset Management (HAM) and asset lifecycle processes
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Experience analysing large datasets with a focus on data integrity and reporting
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Proven ability to translate business needs into technical requirements and vice versa
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Experience working within Agile methodologies
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Excellent communication skills with customer-facing experience
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Strong problem-solving skills and ability to work independently
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Proactive, service-minded, and adaptable to change
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Comfortable working under pressure in fast-paced environments
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Experience working in international and multicultural environments
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Excellent spoken and written English (minimum C1 level)
Desirable:
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Process design using BPMN
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Stakeholder management, including chairing meetings and managing expectations
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Experience delivering presentations to senior stakeholders
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Experience producing detailed functional documentation and user guides
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Public Sector experience
Certifications (Desirable):
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ServiceNow Certified System Administrator (CSA)
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Flow Designer
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Hardware Asset Management CIS
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Integration Hub
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