Job title: AI Solutions Lead
Job type: Contract
Contract Length: 12 months
Rate: €30 - €40
Role Location: EU Remote

The company:
Our client is a leading provider of AI-powered customer experience (CX) solutions, automating interactions for enterprises worldwide and powering over 15 billion customer engagements annually. With a mission to transform CX at scale through AI-first innovations, They deliver consistent, scalable, and meaningful experiences across every touchpoint. Key offerings include the CX AI platform with agentic AI agents for workflow automation, service automation for personalized support on voice and digital channels, interaction orchestration, workforce augmentation with real-time intelligence, and the domain-specific Enlighten AI. Trusted by top global brands like Toyota, Sony, and Lowe's, they set the standard for AI-driven CX, enabling seamless integrations, cloud-based scaling, and data-driven insights to enhance customer journeys and business outcomes.
Role and Responsibilities:

Our client is seeking a hands-on, creative, and process-oriented AI Business Solutions Builder to join their AI Center of Excellence. In this role, you’ll design, build, and deploy intelligent agents that build comprehensive business solutions and workflows, integrating AI to solve complex business challenges using no-code tools such as n8n and Copilot Studio. You’ll collaborate closely with business stakeholders to understand needs, translate them into integrated solutions and workflows, and deliver scalable, impactful business solutions that drive the company’s AI transformation.
 

• Analyze business processes and identify opportunities to build solutions through intelligent AI agents
• Design, build, and optimize agent-based workflows using n8n, Copilot Studio, and other low/no-code tools.
• Apply prompt design techniques to craft effective interactions between users, agents, and LLMs — designing, testing, and refining prompts for accuracy, reliability, and contextual understanding.
• Define the solution architecture, integrations, and logic flows for multi-agent systems and end-to-end business solutions.
• Collaborate with business stakeholders to translate needs into structured solution requirements and functional flows.
• Partner with the AI CoE team to establish and maintain best practices, governance standards, and reusable frameworks for prompt and workflow design.
• Monitor and continuously improve solution performance and user experience through data-driven insights.

Job Requirements:
 

• 4+ years of experience in technical or analytical roles (e.g., system analyst, technical project manager, product manager, or process engineer).
• Hands-on experience with no-code / low-code platforms (e.g., n8n, Power Automate, Copilot Studio, Zapier, Make).
• Experience working in global companies and collaborating with cross-business customers.
• Strong understanding of business processes, system architecture, and data flows.
• Familiarity with AI technologies, prompt design, and LLM-based solutions.
• Process-oriented mindset with attention to usability and business impact
• Proficiency in working with data: analyzing, leveraging, and integrating data into business solutions.
• Nice to Have
• Experience integrating APIs or connecting systems.
• Background in business analysis or product management.
• Experience in multi-agent system design.
• Passion for exploring how AI can transform work.

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